Whilst Hilton Ames Ltd (the Company) will make every effort to arrive punctually at your address and destination we can not be held responsible for late arrival or cancellation due to circumstances beyond our control. The Company will not be responsible for any impact that a delay might cause through missed connections, cancelled functions, engagements or further travel arrangements. The Company recommend that you are covered with adequate travel insurance.

In the unlikely event of a breakdown the Company will endeavour to supply an alternative vehicle with a similar specification for your journey. If we are unable to supply a similar vehicle we will offer a full refund of the hire price or offer a lesser vehicle and a part refund. The Company will not be responsible for any impact of a vehicle breakdown that causes a delay to any further travel arrangements.

No food or drink will be permitted in the vehicles unless prior consent has been given by the Company. UK law prohibits smoking in vehicles used by the public and the Company strictly prohibits the use of Tobacco Products, Vaping and E-Cigarettes in all its vehicles.

Our Drivers/Chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by the principle hirer, however, should this result in extra mileage or time being added to a journey, extra charges may be applied.

Any alterations made to a booking on the day of the service or a request for additional time or location may incur an extra charge or may not be honoured if it conflicts with the Companies other commitments.

The principle hirer will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to the hire for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party incited to cause damage to any Company vehicle. A minimum charge of £100 will be applied to cover costs should fouling be caused by any passenger through food, drink, illness, wilful or careless damage including any soil-age or damage caused by any passengers luggage or on-board items. The Company reserves the right to charge for any further loss of business due to vehicles being made unroadworthy or require specific repair or valeting.Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards the Driver/Chauffeur or any member of the Company’s representatives will not be tolerated and will result in the immediate termination of the service and involvement of all necessary Authorities. The Company will always pursue prosecution for any acts of vandalism or malicious damage caused to any Company vehicle or Company property.Hilton Ames Ltd has a zero tolerance policy when it comes to illegal substances. Passengers seen to be using or carrying illegal substances will be immediately removed from the vehicle and reported to the relevant authorities. The Company will not be responsible for any onward functions, engagements or further travel arrangements for these passengers.

Our Driver’s/Chauffeur’s will check the vehicle for passengers belongings left in the vehicle after a service. However, the Company cannot be held responsible for any item damaged during the journey or lost after the service. It is up to the hirer to ensure they have all their belongings at the end of the service.The Company offers a policy of total discretion for all clients, your Driver/Chauffeur will not discuss who travelled with us, from or to where or with whom unless authorised by the Hirer to do so. Personal or business information either seen or heard by any Company Driver/Chauffeur will be kept confidential.


Bookings are confirmed once the deposit has been paid. All amendments to confirmed bookings must be in writing.

A minimum deposit of 50% is required, the balance is then due 1 month before the journey date. Failure to pay the balance will result in the booking being cancelled and a cancellation fee will be deducted from any refunded deposit. We may be able to book vehicles at short notice, for these bookings (made within 1 month of the service) the full balance will be due at the time of booking.

For account customers, payment terms are 30 days from invoice date unless otherwise agreed in writing. A late payment fee will be considered for persistent late payment after every 30 days from the date the payment was due. Late payment fees will be valued at 10% of the total invoice value.

Cancellations must be made in writing to the Company. Late cancellations may incur a cancellation fee, the following cancellation fees serve as a guide only:Less than 7 days notice, 50% of the balance is due. Less than 48 hours notice, the entire balance will be due.No connections will be charged at the full rate and waiting time may be incurred 15 minutes after the booked time of service.

Hilton Ames Ltd reserve the right to add or amend our Terms and Conditions at any time.